Need support? All information for NoSpamProxy can be found in the online documentation. Also feel free to visit our popular NoSpamProxy user forum. Share your problems, solutions and ideas with others and help us to further improve NoSpamProxy through user feedback.
In our NoSpamProxy user forum you will find numerous valuable tips from other NoSpamProxy users. Share your problems, solutions and ideas and help us improve NoSpamProxy through user feedback.
In the online help you will find all information about the configuration and use of NoSpamProxy. In addition, the release notes give you a quick overview of current feature enhancements and other changes.
“NoSpamProxy is usually the first and therefore most important component in our customers’ email infrastructure. For this reason, there is no substitute for good support in the event of a fault.”
Thomas Glöckner, Head of Support at NoSpamProxy
Tel.: +49 5251 304-636
E-Mail: support@nospamproxy.de
Support Information
Please read our support information for smooth processing of your ticket.
Contact
Phone: +49 (5251) 304 636
Email: support@nospamproxy.de
Contact form: Support request
Response times
Next business day at the latest, but usually within four hours during regular support hours.
Priorities are set and monitored by the support team, enabling a faster response to critical issues.
If you contact us
All end customers who have concluded a valid manufacturer support or comparable contracts with Net at Work GmbH are entitled to support. End customers who have not purchased manufacturer support must open a ticket via their reseller/service provider or apply for chargeable support via our sales department.
In case of queries regarding existing tickets, please have the ticket number ready. You will find this in the subject of the opening email or in the ticket communication, represented as “NAW-xxxxx-ZxZxZx” (x is a number, Z is a letter).
If you open a new ticket by email, please refer to the Knowledge Base article Troubleshooting in case of problems. Please include all necessary information.
If you open a ticket by phone or via the contact form, please submit additional information if needed after you have received the opening email.
Please note: The more information you provide us with at the time of opening, the more targeted and faster we can respond to your request.
Please follow the instructions described here to get remote support for your problem.
1. Start the support program
After being prompted by a Net at Work support engineer, please start the support program assigned to you by clicking the Start Teamviewer button.
2. Support
For more instructions, please contact our support engineer.
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