Support request

The fast lane to competent answers

For test customers

If you try out our products in your IT environment, we provide you support with initial installation and configuration. This support includes one hour of free phone and e-mail support. Feel free to contact us. Our sales partners offer customized on-site solutions for comprehensive support with integration into your IT environment.

For existing customers

As an existing customer, you are provided with support through your sales partner in accordance with your maintenance agreement. See your license document for your competent partner. Please do not hesitate to contact us if you have any further questions.

Support +49 5251 304-636


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Please follow the instructions outlined here to get remote support for your problem.

1. Agreement
Have you ever opened a support call with us? If not, please first download the following support form. Please complete all fields on this form and fax it, countersigned, to +49 5251 304 650. We will contact you as soon as possible, provide your call ID and schedule your support.

2. Start support program
After prompting by a Net at Work support technician, please start your assigned support program by clicking on the Start TeamViewer button.

3. Support
You will then receive further instructions from our support technician.

Button Teamviewer