Please follow the instructions in the installation manual and the general update instructions here in the Knowledge Base.
Before updating make sure to install .NET Framework version 4.7.2 and SQL Server version 2008 R2 or later.
Important note for update version 12.2.18253.1152 and later
As of version 12.2.18253.1152 (Fast Channel), a script for cleaning up message tracking is included. This script deletes orphaned entries in the database. It causes an increased disk space requirement on the drive with the database NoSpamProxyAddressSynchronization (Intranet roles database). Please check beforehand if there is at least five times as much storage space available on the drive as the current database.
The database file can be found in the installation folder of the Microsoft SQL Server. The default directory is “C:\Program Files\Microsoft SQL Server\<<<SQL Version.SQL Instance>>MSSQL\DATA\”.
This may also result in the setup not responding for a long time. The setup must not be aborted and must run until it is completed. Please allow a longer update period for this.
Upgrade from version 11.1
When updating from version 11.1 to version 12.2, consider the Knowledge Base article “What to consider when updating to version 12”.
When updating from version 12.x to version 12.2, all settings and user information are retained. Only the proxy settings and content adjustments of the template files must be saved as usual and reinstalled after the update. This procedure is described in the general update notes.
The update of the gateway and the Web Portal also requires an update of the Outlook Add-In; otherwise the communication with the Web Portal is no longer possible.